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FREQUENT QUESTIONS FAQ
The best quality with one click.
Cantina Sabauda was founded on this simple premise: good things make us happier and healthier. Product selection is meticulous, as they must meet the highest quality standards. Maximum attention is paid to storage: products are kept in the dark, avoiding exposure to natural or artificial light. Optimal humidity and temperature are regulated through natural processes, and all still wines are stored on their sides to prevent air from penetrating and oxidizing their contents. We only choose products made in an environmentally sustainable manner, without the exploitation of animals or environmental resources; packaging is reused or sourced sustainably. By purchasing from Cantina Sabauda, you help keep small artisan businesses and tradition alive. We cater to connoisseurs, enthusiasts, and novices united by a passion for quality and, above all, a curiosity to discover new things.
To respect the environment and nature, we have chosen to use only electronic invoices. Invoices will be sent to the email or certified email address you provided to Cantina Sabauda. To receive a copy of your invoice, please contact Cantina Sabauda at info@cantinasabauda.com by entering as the subject “Invoice Request Order No.”
After closing your account, it will no longer be accessible to you or anyone else; you will no longer be able to access your order history or print a proof of purchase or invoice. This will also apply to any related accounts, products, and services you accessed using your email address and password on all Cantina Sabauda websites.
Closing your account permanently means you will no longer have access
to the products and services associated with your closed account, including:
• Your customer profile, including reviews, discussion posts, returns and refunds on orders
• Your Affiliate Program account and all your Savoy Lire
• View order history and submit complaints under the Cantina Sabauda guarantee.
• Purchases made using Cantina Sabauda that have not yet been invoiced and are not completed before the closure of your Cantina Sabauda account may still be charged based on the seller's shipping times.
• You will no longer be able to spend the available balance of Coupons or Lire Sabaude.
• You can check your remaining balance from your account. You will no longer be able to use any other Cantina Sabauda coupons or Lire Sabaude.
• Coupons or Lire Sabaude that you have sent to other customers will still be usable from their accounts.
Note : After closing your account, some information may be retained based on our assessments. We generally retain certain data, in accordance with our legal obligations, including those under the Italian Commercial Code, for the establishment, exercise, or defense of legal claims, to prevent fraud, and to ensure system security, as required by the General Data Protection Regulation (GDPR). For these purposes, we typically retain transaction data related to customer orders for products and services, such as the customer's name, product ordered, order date, shipping address, payment method, price, and VAT. After closing your account, we may also retain certain personal data related to your account to manage these rights and comply with the obligations set forth above.
Smishing scams are becoming increasingly sophisticated: fraudulent messages can be inserted into a legitimate message thread you may have received from Cantina Sabauda. If you receive a suspicious SMS claiming to be from Cantina Sabauda (sometimes called "smishing"), here are some things to check:
• Fraudulent text messages often claim there's a problem with your account, ask for sensitive information like passwords, or claim you're owed a refund. Cantina Sabauda will never ask for your password or personal information via text message.
• Cantina Sabauda will never ask you for personal data, nor to make a payment outside of our website (for example by bank transfer, via email with your credit card details, and so on), and will never ask for remote access to your device, for example by asking you to install an app.
If you receive a suspicious phone call claiming to be from Cantina Sabauda, here are some things to check:
• Under no circumstances will Cantina Sabauda ask you for a payment or offer you a refund that you do not expect by asking for your bank information.
• Cantina Sabauda will never ask you to make a payment outside of our website (for example, by bank transfer, by email with your credit card details, sharing Coupon data over the phone, etc.)
• Cantina Sabauda will never ask for remote access to your device, for example by asking you to install an app.
We urge you not to share any personal information and to end the call immediately.
Spoof or phishing emails are fraudulent emails that attempt to obtain your personal information. They are typically crafted to appear to be from Cantina Sabauda. If you receive an email claiming to be from Cantina Sabauda and suspect it's a spoof or phishing email, here are some things to check:
• Cantina Sabauda will never ask you to provide personal information via email.
• Cantina Sabauda will never ask you to update your payment information unless it is related to a Cantina Sabauda order placed by you or to your subscription to a Cantina Sabauda service.
Note: View your orders. If you don't see the prompt to update your payment options after logging in, the message you received is not from Cantina Sabauda.
• Be sure to check the sender's address and real domain in the email header, depending on your browser/device, by clicking on the sender's name in the "From" field (an attacker can easily insert a fake name like "Cantina Sabauda" associated with a fake email address). Emails from Cantina Sabauda always come from an address ending in @cantinasabauda.com (for example, spedition@cantinasabauda.com, info@cantinasabauda.com, no-reply@cantinasabauda.com).
• Links to legitimate Cantina Sabauda websites begin with https://www.cantinasabauda.com. Legitimate Cantina Sabauda websites also have a period before "cantinasabauda.com," for example, https://www."something".cantinasabauda.com or "something".cantinasabauda.com. Note: Never click on a link, open an attachment, or respond to an email you suspect is fraudulent. If you click a link or button by mistake, use the tips above to verify that the web address is a legitimate Cantina Sabauda URL before entering any information.
Personal data is retained to enable the continued use of Cantina Sabauda's services, for as long as necessary to achieve the purposes described in this Privacy Policy. Transaction history is retained so you can review past purchases, repeat orders, and view the designated delivery addresses. Tax and commercial data will be retained in accordance with applicable laws.
• Cantina Sabauda is committed to protecting the security of personal data during transmission, using encryption protocols and programs.
• We comply with the Payment Card Industry Data Security Standard (PCI DSS) when handling your credit card information.
• We implement physical, electronic, and organizational security measures to protect the collection, storage, and disclosure of our customers' personal data. Security procedures mean we may ask you to verify your identity before disclosing your personal data.
• It is important that adequate measures are taken to prevent unauthorized access to your password through your devices and applications. We recommend using a unique password for your Cantina Sabauda account. Always log out when you finish using a shared computer.
Data about our customers is a fundamental part of our business, and we will never sell our customers' personal data to third parties.
• Third-party service providers: We employ other companies and individuals to perform certain tasks on our behalf. These tasks include delivering packages, sending mail and email, analyzing data, providing marketing assistance, processing payments, delivering content, and providing customer support. Third-party service providers only have access to the personal data necessary to perform their tasks; they may not process the data they acquire for any other purposes. Third-party service providers are required to process the personal data they acquire in accordance with the Privacy Policy and applicable data protection laws.
• Protection of Cantina Sabauda and others: We share account and other personal information when we believe such disclosure is required by law; to enforce or apply our Terms of Use and Sale and other agreements; and to protect the rights, property, and safety of Cantina Sabauda, our users, or others. This also includes exchanging information with other companies and organizations for fraud prevention or credit risk reduction purposes. In cases other than those listed above, you will be notified whenever your personal information is shared with third parties, and you will have the option of consenting to such disclosure.
• Transfers outside the European Economic Area: we ensure that the products are transferred in accordance with this Privacy Policy and the applicable data protection regulations adopted by the European Commission.
You can access your data, including your name, address, payment options, personal profile information, settings, and purchase history, from the "My Account" section of the site.
Your Options: If you have questions and/or objections about how we collect and process your personal data, please contact Cantina Sabauda customer service. Many of Cantina Sabauda's Services include settings that allow you to choose how your personal data may be used.
• You have the option to choose not to provide certain data but you may not be able to take advantage of many of Cantina Sabauda's services.
• When personal data is processed for a specific purpose, you can withdraw your consent at any time. In this case, any further processing of your personal data for that specific purpose will cease.
Pursuant to applicable law, you have the right to request access to, rectification, and erasure of your personal data, and to data portability. You may also object to the processing of your personal data or, in certain cases, request restriction of processing. To exercise any of these rights, please contact Cantina Sabauda customer service at info@cantinasabauda.com , using "Personal Data" as the subject line.
Personal data is used to perform, provide, and improve the services offered to our customers.
• Purchase and delivery of products and services: personal data is used to receive and manage orders, provide products and services, process payments and communicate regarding orders, products, services and promotional offers.
• Provide and improve Cantina Sabauda Services and resolve any issues related to them: personal data is used to provide functionality, analyze performance, correct errors and improve the usability and efficiency of Cantina Sabauda services.
• Suggestions and personalization: We use your personal data to suggest features, products and services that may be of interest to you, to identify your preferences and to personalize your experience with Cantina Sabauda Services.
• Fraud prevention and credit risks: personal data is processed to prevent and detect fraud and abuse, in order to protect customer security.
• Comply with legal obligations: In some cases, we collect and use your personal data to comply with our legal obligations. For example, we collect information from third-party vendors relating to their location and their
bank account for identification and other purposes.
• Communicating with the customer: personal data is used to communicate, in relation to Cantina Sabauda services, through various channels such as telephone, email and social network chat.
• Purposes for which consent is required: Consent may be requested to process certain personal data for specific purposes, in which case this will be communicated. After consenting to the processing of personal data for a specific purpose, you can withdraw your consent at any time, and the data will cease to be processed for that purpose.
Personal data is collected to provide and continuously improve Cantina Sabauda's products and services.
• Data provided directly: All data provided is stored in relation to Cantina Sabauda's services. You can choose not to provide certain data, but you may not be able to fully benefit from Cantina Sabauda's services.
• Data collected automatically: We automatically collect and store certain types of data about your use of the Cantina Sabauda Services, including your interactions with the content and services available through the Cantina Sabauda Services. Like many other websites, we use "cookies" and other unique identifiers, and we obtain certain types of data when your browser or device accesses the Cantina Sabauda Services and other content provided by or on behalf of Cantina Sabauda on other websites.
• Data received from other sources: We may receive customer information from other sources, such as couriers, regarding updated delivery and address information. This information will be used to update Cantina Sabauda's systems and deliver future orders more smoothly.
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